/* Batch 15: operator support queues and case processing. */

.r2-support-ops-head,
.r2-support-case-head {
    margin-bottom: var(--r2-space-6);
}

.r2-support-queue-tabs {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: 1px;
    margin-bottom: var(--r2-space-6);
    border: 1px solid var(--r2-border);
    background: var(--r2-border);
}

.r2-support-queue-tabs a {
    min-width: 0;
    padding: var(--r2-space-4);
    background: var(--r2-surface);
    color: var(--r2-text);
    text-decoration: none;
}

.r2-support-queue-tabs a:hover,
.r2-support-queue-tabs a.is-active {
    background: var(--r2-primary-soft);
    color: var(--r2-primary);
}

.r2-support-queue-tabs strong,
.r2-support-queue-tabs span {
    display: block;
}

.r2-support-queue-tabs span {
    margin-top: var(--r2-space-1);
    color: var(--r2-text-muted);
    font-size: var(--r2-font-size-xs);
}

.r2-support-ops-filters {
    margin-bottom: var(--r2-space-6);
    border-top: 1px solid var(--r2-border);
    border-bottom: 1px solid var(--r2-border);
}

.r2-support-ops-filters summary {
    padding: var(--r2-space-3) 0;
    color: var(--r2-primary);
    cursor: pointer;
    font-weight: var(--r2-weight-medium);
}

.r2-support-ops-filter-grid {
    display: grid;
    grid-template-columns: repeat(4, minmax(0, 1fr));
    gap: var(--r2-space-4);
    padding: var(--r2-space-4) 0 var(--r2-space-5);
}

.r2-support-ops-filter-grid label,
.r2-support-side-form label,
.r2-support-ops-reply label {
    display: grid;
    gap: var(--r2-space-2);
    min-width: 0;
}

.r2-support-ops-filter-grid label > span,
.r2-support-side-form label > span,
.r2-support-ops-reply label > span {
    color: var(--r2-text-secondary);
    font-size: var(--r2-font-size-sm);
    font-weight: var(--r2-weight-medium);
}

.r2-support-ops-search {
    grid-column: span 2;
}

.r2-support-ops-filter-actions {
    display: flex;
    align-items: end;
    gap: var(--r2-space-2);
}

.r2-support-ops-list {
    border-top: 1px solid var(--r2-border);
}

.r2-support-ops-table td {
    vertical-align: top;
}

.r2-support-ops-table td > strong,
.r2-support-ops-table td > small,
.r2-support-row-meta {
    display: block;
}

.r2-support-ops-table td > small,
.r2-support-row-meta {
    margin-top: var(--r2-space-1);
    color: var(--r2-text-muted);
    font-size: var(--r2-font-size-xs);
    line-height: var(--r2-line-normal);
}

.r2-support-ops-table td:nth-child(2) {
    min-width: 20rem;
    max-width: 32rem;
}

.r2-support-priority {
    display: inline-flex;
    align-items: center;
    min-height: 1.75rem;
    padding: 0 var(--r2-space-2);
    border-left: 3px solid var(--r2-border-strong);
    background: var(--r2-surface-subtle);
    font-size: var(--r2-font-size-xs);
    font-weight: var(--r2-weight-bold);
}

.r2-support-priority.is-high {
    border-left-color: var(--r2-warning-border);
    background: var(--r2-warning-soft);
}

.r2-support-priority.is-urgent {
    border-left-color: var(--r2-danger-border);
    background: var(--r2-danger-soft);
    color: var(--r2-danger-text);
}

.r2-pagination {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: var(--r2-space-4);
    padding: var(--r2-space-5) 0;
}

.r2-support-case-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(19rem, 25rem);
    gap: var(--r2-space-8);
    align-items: start;
}

.r2-support-case-main,
.r2-support-case-side {
    display: grid;
    gap: var(--r2-space-7);
    min-width: 0;
}

.r2-support-case-description,
.r2-support-case-section,
.r2-support-side-section {
    padding-bottom: var(--r2-space-6);
    border-bottom: 1px solid var(--r2-border);
}

.r2-support-case-description > p {
    margin: var(--r2-space-4) 0;
    white-space: pre-wrap;
    line-height: var(--r2-line-relaxed);
}

.r2-section-head {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: var(--r2-space-4);
}

.r2-section-head h2,
.r2-support-side-section h2 {
    margin: 0;
    font-size: var(--r2-font-size-lg);
}

.r2-section-head span,
.r2-support-side-section > p,
.r2-support-side-section > small {
    color: var(--r2-text-muted);
    font-size: var(--r2-font-size-sm);
}

.r2-support-case-meta,
.r2-support-context-list {
    display: grid;
    gap: 0;
    margin: 0;
}

.r2-support-case-meta {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    border-top: 1px solid var(--r2-divider);
}

.r2-support-case-meta div,
.r2-support-context-list div {
    padding: var(--r2-space-3) 0;
    border-bottom: 1px solid var(--r2-divider);
}

.r2-support-case-meta dt,
.r2-support-context-list dt {
    color: var(--r2-text-muted);
    font-size: var(--r2-font-size-xs);
}

.r2-support-case-meta dd,
.r2-support-context-list dd {
    margin: var(--r2-space-1) 0 0;
    overflow-wrap: anywhere;
}

.r2-support-ops-media {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(12rem, 1fr));
    gap: var(--r2-space-3);
    margin-top: var(--r2-space-4);
}

.r2-support-ops-media a {
    padding: var(--r2-space-3);
    border: 1px solid var(--r2-border);
    color: var(--r2-text);
    text-decoration: none;
}

.r2-support-ops-media strong,
.r2-support-ops-media small {
    display: block;
    overflow-wrap: anywhere;
}

.r2-support-ops-media small {
    margin-top: var(--r2-space-1);
    color: var(--r2-text-muted);
}

.r2-support-ops-conversation,
.r2-support-note-list {
    display: grid;
    gap: var(--r2-space-3);
    margin-top: var(--r2-space-4);
}

.r2-support-ops-conversation article,
.r2-support-note-list article {
    max-width: 48rem;
    padding: var(--r2-space-4);
    border-left: 3px solid var(--r2-border-strong);
    background: var(--r2-surface-subtle);
}

.r2-support-ops-conversation article.is-support {
    border-left-color: var(--r2-primary);
    background: var(--r2-primary-soft);
}

.r2-support-ops-conversation article.is-status,
.r2-support-ops-conversation article.is-system {
    max-width: none;
    padding: var(--r2-space-2) var(--r2-space-3);
    background: transparent;
}

.r2-support-ops-conversation header,
.r2-support-note-list header {
    display: flex;
    justify-content: space-between;
    gap: var(--r2-space-3);
    color: var(--r2-text-muted);
    font-size: var(--r2-font-size-xs);
}

.r2-support-ops-conversation p,
.r2-support-note-list p {
    margin: var(--r2-space-2) 0 0;
    white-space: pre-wrap;
}

.r2-support-ops-reply,
.r2-support-note-form,
.r2-support-side-form {
    display: grid;
    gap: var(--r2-space-3);
    margin-top: var(--r2-space-4);
}

.r2-support-note-form {
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: end;
}

.r2-support-private-notes {
    border-left: 4px solid var(--r2-warning-border);
    padding-left: var(--r2-space-4);
}

.r2-support-case-side {
    position: sticky;
    top: var(--r2-space-5);
    padding-left: var(--r2-space-6);
    border-left: 1px solid var(--r2-border);
}

.r2-support-diagnostics-form {
    display: grid;
    gap: var(--r2-space-2);
    margin-top: var(--r2-space-4);
}

.r2-support-diagnostics-form label {
    display: flex;
    align-items: flex-start;
    gap: var(--r2-space-2);
    font-size: var(--r2-font-size-sm);
}

.r2-support-resolution-box {
    padding: var(--r2-space-4);
    border: 1px solid var(--r2-primary-border);
    border-bottom: 1px solid var(--r2-primary-border);
    background: var(--r2-primary-soft);
}

.r2-support-resolution-box.is-complete {
    border-color: var(--r2-success-border);
    background: var(--r2-success-soft);
}

.r2-muted {
    color: var(--r2-text-muted);
}

@media (max-width: 1100px) {
    .r2-support-queue-tabs,
    .r2-support-ops-filter-grid {
        grid-template-columns: repeat(2, minmax(0, 1fr));
    }

    .r2-support-case-layout {
        grid-template-columns: 1fr;
    }

    .r2-support-case-side {
        position: static;
        padding-left: 0;
        border-left: 0;
    }
}

@media (max-width: 700px) {
    .r2-support-queue-tabs,
    .r2-support-ops-filter-grid,
    .r2-support-case-meta {
        grid-template-columns: 1fr;
    }

    .r2-support-ops-search {
        grid-column: auto;
    }

    .r2-support-note-form {
        grid-template-columns: 1fr;
    }
}